Who we are
Dreams Yatra (“we”, “us”, “our”) operates www.dreamsyatra.com (“Website”).
Contact: dreamsyatra@gmail.com | +91 95555 29188
Address: Dreams Yatra, New Delhi YMCA Tourist Hostel, Gate No.1, Jai Singh Road, New Delhi 110001.
Scope
This Policy applies to Website visits, inquiries, online/offline bookings, customer support, and marketing communications for our travel services.
Data We Collect
Identity: name, gender, date of birth, nationality, and government IDs (PAN/Aadhaar/Passport) when needed for bookings.
Contact: email, phone, address.
Booking: itinerary, travel dates, destinations, co‑traveler details, preferences, special assistance.
Payment: transaction amount/ID/status. We do not store full card numbers, CVV, UPI PIN, or netbanking passwords.
Technical: IP address, device/browser info, OS, pages viewed, time on page, approximate location, cookies and similar identifiers.
Communications: emails, calls, chats, forms, reviews/ratings, support tickets.
Marketing preferences: newsletter opt‑ins and unsubscribes
How We Use Data
To process bookings (flights, hotels, tours, visas, insurance, transfers).
To provide confirmations, vouchers, itinerary updates, and customer support.
To verify identity, prevent fraud/chargebacks, and maintain security.
To meet legal/tax/regulatory obligations (airline/hotel/KYC).
To improve Website performance and user experience via analytics.
To send service messages and, with consent/legitimate interest, promotional offers (unsubscribe anytime).
Legal Bases
Performance of a contract, legitimate interests (security/analytics), consent (marketing/certain cookies), and legal obligation.
Sharing Your Data
Travel partners: airlines, railways, hotels, DMCs, local operators, visa/insurance providers to fulfill services.
Payment gateways/processors: PCI‑DSS compliant providers such as [Payment Gateway]; we do not store full card data.
Technology/vendors: hosting, CRM, analytics, email/SMS, support—under confidentiality and need‑to‑know access.
Professional advisers/auditors and government/authorities where required by law.
Business transfers: data may transfer during mergers/acquisitions with safeguards..
Cookies and Tracking
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Comments, Media, and Embedded Content
If comments/reviews are enabled, we collect the form data plus IP/user‑agent to detect spam.
A hashed email may be shared with Gravatar to check if you use the service; approved avatars may be public.
Avoid uploading images with EXIF GPS data.
Embedded content (e.g., YouTube) behaves as if you visit that site and may collect data per its own policy.
Payment Security
Payments are accepted only through approved gateways ([Payment Gateway]).
We never store full card or UPI credentials and may request extra verification to prevent fraud.
Data Retention
ooking/invoice/tax records: up to 8 years or as required by law.
Support records: retained as needed for operations or disputes.
Marketing data: until you unsubscribe or as allowed by law.
Data is deleted or anonymized when no longer required.
International Transfers
For cross‑border travel, data may be shared with partners in other countries; we use contractual safeguards where feasible.
Security
HTTPS, encryption in transit, access controls, and organizational measures are used. No method is 100% secure.
Your Rights
Request access, correction, deletion, restriction/objection, and portability (where applicable).
Opt out of marketing at any time via the unsubscribe link or by emailing dreamsyatra@gmail.com.
We may need to verify identity before acting on a request.
Children
Services are intended for adults (18+). Bookings for minors should be made by a parent/guardian.
Children’s data is processed only for travel purposes and as permitted by law.
Third‑Party Links
We are not responsible for the privacy practices of third‑party websites/services linked from our Website.
Grievance Redressal (India)
Grievance : Vikash kumar
Email: dreamsyatra@gmail.com ,info@dreamsyatra.com)
Address: Dreams Yatra, New Delhi YMCA Tourist Hostel, Gate No.1, Jai Singh Road, New Delhi 110001
Working Hours: Mon–Sat, 10:00–18:00 IST.
Contact Us
Dreams Yatra | www.dreamsyatra.com | info@dreamsyatra.com | +91 95555 29188
Address: Dreams Yatra, New Delhi YMCA Tourist Hostel, Gate No.1, Jai Singh Road, New Delhi 110001.
Changes to This Policy
We may update this Policy periodically. The latest version with the “Last updated” date will appear on this page. Continued use of the Website means acceptance of the updated Policy